How long does it take to make a dress?
We recommend ordering your dress at least 6 months before the event. The minimum production time is 4 months, depending on production workload.
Can I make changes to my order?
You can make changes by contacting us at retail@oksana-mukha.com. Changes are accepted until the order is handed over to production.
How can I cancel my order?
You can cancel your order within 24 hours of placing it. After this, the order is transferred to production and cannot be canceled.
My wedding is in a year. How can I be sure that the selected dress will be available? 
We recommend booking the dress by making an advance payment to guarantee its availability.

What payment methods are available? 
We accept:
Bank transfer;
Online card payment (Visa, Mastercard);
PayPal, LiqPay, Stripe.

Do you offer discounts?
Some of our dresses can be purchased at a special price. For more detailed information, please contact our manager at retail@oksana-mukha.com. 

What delivery methods do you offer? 
We cooperate with leading transport companies (DHL, FedEx) to ensure safe and timely delivery of your dress. For details, please contact our manager at retail@oksana-mukha.com. 

How much does delivery cost?
In most regions, delivery is free. In case of additional delivery costs to your country, please contact us at retail@oksana-mukha.com.

How can I track my order?
After shipping, we will send you a tracking number to track your parcel on the carrier's website.

Do I need to pay customs duties? 
Customs duties depend on your country's regulations. We advise you to contact your local customs office for details. 

How do I determine my size? 
Use our video guide for taking measurements. We also recommend using the services of a professional tailor. 

Can I order a dress in a non-standard size?
Yes, we make dresses according to your individual measurements. Additional costs depend on the chosen model. 

What if I plan to change my weight before the wedding? 
You can book the dress and provide the exact measurements 3.5 months before the wedding. 

Can the dress be adjusted to fit the figure?
Yes, most of our models can be adjusted to individual parameters. 

Do the dresses in the photos correspond to the actual products?
All photos on our website show real products made for photoshoots. 

Can I order a dress in a different color?
Yes, most models are available in several colors. Contact our manager at retail@oksana-mukha.com for details. 

Can I purchase additional accessories, such as a veil?
Yes, we can make a veil that perfectly complements your dress. 

Do you have ready-made dresses available?
Some models are available for purchase from stock. Check the details with the manager at  retail@oksana-mukha.com. 

What quality guarantees do you provide?
We use the best materials and conduct a two-stage quality check: during production and after sewing is completed. 

Where are your dresses made?
All dresses are made in Lviv, Ukraine, without involving factories in China.

Do you make custom accessories to order?
We offer the possibility to make accessories (veils, belts, bolero) that perfectly complement your dress. Contact us to discuss details at retail@oksana-mukha.com. 

Can I order a wedding set (e.g., dress, veil, and hat)?
Yes, we offer wedding sets that match the chosen dress design. Our stylists will help create a harmonious look. 

How is the dress delivered if ordered to another country?
We carefully pack the dress to ensure its safety during transportation. If you have special delivery requirements, inform our manager at  retail@oksana-mukha.com. 

Can I see a video review of the selected model?
We provide video reviews of popular models. If you need additional information, contact us at retail@oksana-mukha.com and we will help you.
What if the dress requires minor adjustments after delivery? 
You can contact a local atelier or send us a request for assistance. We will provide recommendations on how to best rectify the situation. 

Do you offer dresses for special occasions other than weddings?
Yes, we make evening dresses, suits, and outfits for special occasions. All models are available for viewing on our website. 

Can I order a dress design that is not in your catalog?
We do not accept custom orders based on your sketch or description. However, we can make adjustments to our dress similar to your sketch that will closely match your provided design. 

Can I get a consultation regarding the dress according to the wedding style?
Our manager at retail@oksana-mukha.com can recommend looks that perfectly match the theme and concept of your wedding.