QUESTIONS FROM PARTNERS
What types of partnerships are available?
The company «OKSANA MUKHA» provides the following possibilities for cooperation:
- Dealer (including monobrand)
Where is the production based?
Production is located in the city of Lviv (Ukraine) and performs the complete cycle of production processes.
Will you sew a dress for my brand?
OKSANA MUKHA offer only original designs that are created by a team of skilled designers and constructors so we never produce under not our brand name or offer any replicas.
Do you offer matching veils with your dresses?
For many dresses we offer this option, you can see all matching veils either in the photo of the dress or in the Accessories section, we also have a separate catalog with prices for our accessories. However, not every dress is made with a veil. If there is no veil for the dress you prefer, please contact your manager and together with the designer we will check the possibility of creating a veil for any particular dress.
Can you sew a dress upon a picture or sketch?
A team of skilled designers and constructors are creating unique dresses for our Clients and ensure that the dresses we offer are successful not only in terms of a design, but also they are technologically correct for perfect fit on any body shape. We do not make dresses according to someone else's design, however, most of our dresses can most of our dresses can be altered to accommodate your wishes in terms of color, neckline shape or depth, sleeve length, train or a back design. We have many years of experience working with individual dresses, modest dresses or custom made dresses.
Can you send me samples of the fabrics before I order the dress?
We strive to use only the highest quality materials, the best available on the market. If this point is especially important for you, we can provide you with main fabric samples. Price of this is 50 $/€ + delivery costs.
Can I get your samples (for a trunk show) before placing an order (to see if your dresses are in demand / to see the quality of the dresses)?
Dresses of our brand receive positive reviews, and we constantly receive requests for them from brides in your area. We strive to use only the highest quality materials, the best available on the market. We are unable to send you samples, as all of our free samples at the moment are are traveling in Europe and the United States for a trunk show among the company's existing partners. Your manager is always ready to provide you with all the additional information or dispel all your doubts before placing your first order (provide you with additional photos or videos of real dresses or lace quality).
How do I choose the best range for the shop / how not to make a mistake with the choice of range?
Your manager will be happy to send you a list of bestsellers, which is constantly updated. We also advise you to choose models and styles according to the most popular requests from your brides. Each region has its own requirements according to cultural, climatic or religious characteristics. Please consider this fact to choose the most successful and diverse range for your shop. After all, the successful sale of the brand's collection in your studio will depend on it.
How can I send you information about customized dress? How can I understand the size of your dresses?
At your disposal is our size chart, according to your size chart type (EU / US/ UK) next to each size you can see the corresponding range in cm. To place an order for individual measurements, you must fill in the appropriate file sent by your manager and fill in the necessary measurements that are different from standard. If the changes relate to the design, you must describe them as accurately as possible in writing, if the changes are significant - send us a sketch, or a sketch made over the photo of our dress with the necessary design changes.
Do you have a stock of the dresses or they need to be sewn?
All of our dresses are sewn exclusively from scratch upon each order. We have some dresses in stoch list of which your manager can send you or you can find in your personal account on our website as well as receive a special offer list.
How long does it take to sew a dress?
Manufacturing period: 45 working days (from October to March), from 45 to 70 working days (high season from April to September). Please take into account the fact that we do not work on weekends and holidays, as well as transport services and customs authorities that are directly involved in processing your order.
How long is the delivery time? What is the shipping cost?
Shipping fees and terms can vary from country to country.
Before shipping your goods, you will be offered several delivery options, it is best to calculate the cost of delivery with the actual weight of your product in a packaged form, as it is difficult to predict the size or weight of the box in advance. Most often we use the following delivery methods:
EMS (delivery takes about 3-4 weeks, delivery cost is the most economical);
TNT (delivery lasts up to 14 working days);
DHL, FedEx (delivery takes about 5-7 working days).
Why is delivery so expensive? Why is the delivery of one dress so expensive? Why is delivery cheaper in others?
OKSANA MUKHA is not a carrier, we work with transport companies and inform you of the cost of delivery according to the carrier's tariffs at the moment, which depend on the size of the box, weight and destination.
We do not know which companies other brands send you goods with but we try to work with the most reliable carriers, at the rates of which we inform you of the cost of delivery. The price of the dress from OKSANA MUKHA is clean and does not contain additional surcharges for transport or packaging, which is why, according to the company's rules, we consider it more appropriate to calculate the cost of delivery separately and not include it in the price of the goods.
Do I have to pay the customs duties in my country?
OKSANA MUKHA doesn’t take any responsibility for the custom duty charges at your destination. Please contact your local authorities or brocker to get more informationabout additional import duties or VAT.Your manager will provide you with an application with all possible ways of shipping to your country to find the most profitable for you. (there is a separate application with all the methods of sending)
What are the guarantees of the quality?
The dress undergoes multiple quality checks on each stage of the manufacturing by different specialists and tailors, leaving no room for an error and guaranteeing the quality of the final product. First the dress is checked throughout the whole manufacturing process, then after the dress is sewn and once again after all of the embellishments have been added. The dress is finally checked by a different team in our main center during the last quality checks before we ship it to the bride. We use only the highest quality materials, the best available on the market and the craftsmanship corresponds to the strictest European standards.
Do you offer any discounts?
If you provide 100% prepayment of the order you get 2% discount for this order. If order amount exceeds 5000 USD you get 3% discount for this order. For long-term cooperation we have a loyalty program. If quotes on your territory are reached you get a discount for all orders: 3-5-7% from year to year. Discounts do not apply to dresses with changes.
Can I order less than 5 items?
5 items is a rule to get a possibility to buy with a wholesale price.
The minimum of 5 units is optimal amount for presenting the brand among the range of other dresses in the shop, this is the number that can contain a variety of silhouettes and price ranges for different clients. It allows us to clearly understand that the shop has a sufficient number of our dresses and we can send any bride who leaves a request on our website, or calls us to you and to know that the bride will find her dream dress in your shop. Otherwise, we reserve the right to take an order from the bride directly, if you do not have any similar dress. It is also the main sign of of the territory protection for you, otherwise the company remains open to partnership seek in your area.
Can I order 1 dress to try the quality?
We strive to use only the highest quality materials, the best available on the market. You can order 1 dress with a retail price.
What kind of information and advertising support is provided by the manufacturer to its partners?
Each our partner is provided with printed and electronic catalogs, access to photos and videos from shootings and shows; contact details of the partner are published on our official website, upon request we provide a certificate of an official representative. We guarantee territory protection, support in participation in local exhibitions organization, regular promotional offers and support in social medias.
What materials are used in production?
Our wedding dresses and evening gowns are created with carefully selected quality European fabrics (natural silk, taffeta, organza and atlas), lace «Chantilly». Wedding and evening gowns by Oksana Mukha are created with the advantage of hand work: artistic, decorative and beaded embroidery, lace applications, decoration with SWAROVSKI crystals. As decoration we use SWAROVSKI crystals, Italian glass beads, Japanese glass beads, etc.
How often new collections are produced?
Once a year.
How to start a partnership?
Please contact our sales department by filling out the form for prospective partners (Become a partner).
QUESTIONS FROM A RETAIL CUSTOMER
Where can I order an individual dress?
Individual orders for sewing are taken in the design studio «OKSANA MUKHA» at Lviv, Lemkivska Str., 15, tel. (097) 502 96 38.
How do I know whether the required dress is available in the salon?
If there are no representatives of TM «OKSANA MUKHA» in your city – you can apply to representatives from neighboring cities (find Authorized Dealers). You can also use the opportunity of individual orders in the design studio «OKSANA MUKHA» in Lviv at: Lemkivska Str., 15, tel. (097) 502 96 38.
How do I know whether the required dress is available in the salon?
You can call the nearest salon and learn not only about availability, but also about possibility of sewing the product especially for you. Addresses and phone numbers you can find on Authorized Dealers.
Is it safe to buy my gown online?
Only Oksana Mukha products purchased directly from Authorized Dealers are certain to be genuine Oksana Mukha products. Purchasing products from unauthorized sources, either on the web or in unauthorized retail locations can involve certain risks. Please refer to our Authorized Dealers for important information regarding these risks.