Terms of purchase of the Goods at the individual order

1. The process of registration of placing the order

You can order the Dress by placing an order on the website.

Each of our dresses, except those presented in the section "Ready in stock", is made specially for you.

You can buy it as it is or add an individual zest with small change or customisation to create your own image. If you have any questions regarding fit, fabrication, etc., please contact us at  retail@oksana-mukha.com. Before placing an order. Each change in design and production according to individual measurements, different from the standard sizes specified in the Size Chart, is paid individually after coordination with the manager.

After you place your order, our manager will send you an e-mail confirming your request and clarifying its details to the e-mail address specified in your order. After clarification and coordination of all details with you, you will receive a letter indicating the Purchase Price of the Goods (prices excluding the cost of delivery of the Goods) ("Letter confirming receipt of the order"). This confirmation is not a confirmation of the order or our acceptance of the order.

Sending you an order confirmation email may take some time, usually a day or two, as we must first check for all the components needed to make your order.

If you have received a letter confirming that your order can be fulfilled, you must pay the full Purchase Price of the ordered Goods together with the cost of delivery ("Purchase Price"), using your chosen payment method.

After receiving the payment, we will send you an e-mail confirming the acceptance of your order and payment of the Purchase Price ("Confirmation letter"). The moment you receive an e-mail with confirmation is the moment of concluding the contract of sale and purchase of the ordered Goods.

Upon receipt of the Letter confirming the order, the Goods or raw materials for its production are reserved in the Seller's warehouse. After that, the Goods are considered "Reserved".

We reserve the right in exceptional cases to reject your order at any time and in our sole discretion, in particular, but not limited to when the ordered Goods are out of stock, or when it is impossible to produce or deliver the Goods for any other reason. We also reserve the right to refuse an order if you do not pay the full purchase price immediately after placing the order (taking into account the time required for an international bank transfer). We may also require additional checks or clarifying information before accepting any orders. If, despite all our efforts, we are unable to fulfill your order after confirming your order, we will contact you by e-mail or telephone instead of sending a confirmation email and will refund you the full Purchase Price of the Goods immediately.

You can change or cancel your order until we send you an order confirmation email. After we send you a confirmation email, it will not be possible to change or cancel your order without our consent.

2. Purchase price and payment

The prices indicated on the Website are always up to date and valid.

Prices do not include shipping costs. Prices also do not include any import taxes or other taxes and / or duties applicable in the Buyer's country; any such taxes and duties shall be borne solely by the Purchaser. This may delay delivery time, as the Buyer is obliged to pay all applicable (customs and other) fees to local authorities upon delivery and storage of the Goods at customs.

To help Seller estimate prices in Buyer's local currency, the website has a currency converter function. Seller indicates that this feature is for demonstration purposes only and that prices are calculated using regularly updated exchange rates.

The final payment for the order will be made in Euros, Pounds of Sterling or US Dollars. Therefore, the final credit card amount and charges may vary due to fluctuations in currency rates and bank charges. We recommend you to contact your bank for accurate price conversions and any bank fees associated with transactions.

The price of the Goods at the time of ordering is obligatory. The price will not change in the future, no matter what rate fluctuations occur. Refunds will also be set at the price that Buyer paid in Euros, Pounds Sterling or US Dollars, and not at the price in the applicable currency at the date of return.

Special promotional prices are valid either until stocks are depleted (with information about the number of products offered at a special price), or for a limited period of time.

The seller reserves the right to declare the sales contract invalid in case of misuse of invalid or incorrect personal data, misuse or invalid payment card or in other similar cases, also with the intervention of administrative or judicial authorities. In the event of such circumstances, the Seller will inform the Buyer about this by e-mail or phone number specified in the order.

The seller accepts the following payment methods:

  1. bank transfer;
  2. payment by card online (Visa, Mastercard);
  3. PayPal; LiqPay; Fondy

The Purchase Agreement will not be concluded until the full payment of the Purchase Price.

The sales contract concluded between the Seller and the Buyer and the corresponding invoices are not publicly available.

3. Delivery

We do our best to organize the delivery of the Goods ordered by you to the place and to the person specified in your order as soon as possible.

The Seller's obligation to deliver the Goods is fulfilled and the risk of loss passes to the Buyer when the Seller delivers the Goods to the shipping company.

Delivery of the Goods is carried out by transport companies from 7 to 21 days, depending on the region.

The Seller is not responsible for late delivery of the ordered Goods, for any damage to the Goods during transportation or for any delays due to customs clearance. We also draw your attention to the fact that holidays at the place of delivery may delay the delivery of the Goods. Therefore, the Buyer must order Products from our website with a sufficient lead time to prevent any loss or disappointment related to delivery time.

Upon receipt of the ordered Goods from the transport company, the Buyer must carry out a proper and thorough delivery check (number of packages, undamaged sealing tape and undamaged packaging). Incomplete or damaged deliveries must be immediately reported to the Seller and the shipping company and a report must be promptly sent to the shipping company and the Seller by fax, e-mail or e-mail without undue delay. Any subsequent claims for incomplete delivery or damaged packaging will not be accepted.

4. Return policy

Products made with a modified design and custom measurements cannot be returned.

5. Cancellation of order

In case that the Buyer changes his mind regarding the purchase of any Goods, he must send a written request to cancel the order to the Seller's e-mail address within 24 hours after placing the order.

Cancellation of rezervation

In case that the Buyer changes his mind regarding the order of the Goods after 24 hours from the moment of ordering, he must send a written request for cancellation of the reservation to the Seller's e-mail address  retail@oksana-mukha.com within one week from the moment of ordering. Cancellation fees will be deducted 20% of the purchase price of the Goods from the refund. After the expiration of one week, the reservation cannot be canceled.

6. Terms of production

The production time for ordered evening products is 4-6 weeks, wedding - 5-10 weeks, subject to the availability of all the necessary raw materials.

In case of waiting for the production of raw materials by contractors, the terms of production of the Goods are agreed with the manager individually.