- If the Goods were lost or damaged during delivery, the Seller is not responsible for the loss or damage to the Goods that occurred during its delivery by the transport company.
- Return must be performed within 14 days after receiving the Goods.
The Buyer must notify the Seller of any damage to the Goods within 3 days after receiving the order.In order to initiate the return process, Buyer must send written notice by email to establish the validity of any non-conformity and its reasons. Please note that this is not a return acceptance.
The item must be returned unworn, unused and in perfect condition, with all labels and tags attached, in the condition in which the Seller received it from the Buyer. All returned items must be carefully packed. Products that have been used, damaged, contaminated or returned without original labels and tags cannot be accepted for return and can be sent back to the Buyer at his expense, unless otherwise agreed with him.
The Seller will inform the Buyer by e-mail whether he accepts the return or refuses it immediately after receiving the returned Product.
The buyer is responsible for all costs associated with returning the product.
After receiving the returned Product, the Seller has up to 3 working days to carry out its examination. If the return is accepted, the Seller will return the Purchase price of the product to the Buyer, minus up to 20% of the value, which includes taxes and fees, as well as bank charges, which are subject to this payment, no later than within 14 working days after the Seller confirms acceptance of the return.
Any item that has been modified upon receipt will not be eligible for return.
Products made with a modified design and custom measurements cannot be returned.
Promotional items purchased at a discounted price are non-refundable.
Goods damaged by the Buyer cannot be returned.
Additional accessories purchased by the Buyer, such as veils and other Products, are non-refundable in the event of a return.
Lingerie items cannot be returned or exchanged for hygiene reasons
Cancellation of order
In case that the Buyer changes his mind regarding the purchase of any Goods, he must send a written request to cancel the order to the Seller's e-mail address within 24 hours after placing the order.
Cancellation of reservation
In case that the Buyer changes his mind regarding the order of the Goods after 24 hours from the moment of ordering, he must send a written request for cancellation of the reservation to the Seller's e-mail address retail@oksana-mukha.com within one week from the moment of ordering. Cancellation fees will be deducted 20% of the purchase price of the Goods from the refund. After the expiration of one week, the reservation cannot be canceled.