1. General Provisions
1.1. This offer is an official offer of "OKSANA MUKHA" TM, hereinafter referred to as the "Seller", to conclude an Agreement for the online sale and purchase of goods, that is, through the Internet (online) store, hereinafter referred to as the "Agreement", and places a Public Offer (offer) on the official website of the Seller "https: /oksana-mukha.com" (hereinafter referred to as the "Website").
1.2. The moment of complete and unconditional acceptance by the Buyer of the Seller's offer (acceptance) to conclude an electronic contract for sale and purchase of goods is considered the fact that the Buyer pays for the order under the terms of this Agreement, at the time and at the prices indicated on the Seller's website.
2. Concepts and definitions
2.1. In this offer, unless the context requires otherwise, the following terms have the following meanings:
* "Product" - models, accessories, components and accompanying items;
* "Internet store" - in accordance with the Law of Ukraine "On Electronic Commerce", resource for presenting or selling a product, work or service by making an electronic transaction.
* "Seller" - a company that sells the goods presented on the website.
* "Buyer" - an individual who has entered into an Agreement with the Seller on the terms set out below. If you are not acting in a personal capacity, but as a business or as an individual acting on behalf of a business, the special rules set out in our Wholesale Business Terms and Conditions apply.
* "Order" - selection of individual items from the list of goods specified by the Buyer when placing an order and making payment.
3. Subject of the Agreement
3.1. The Seller undertakes to transfer the Goods to the Buyer's ownership, and the Buyer undertakes to pay and accept the Goods on the terms of this Agreement.
This Agreement governs the purchase and sale of goods in the online store, including:
- voluntary choice by the Buyer of goods in the online store;
- self-registration by the Buyer of an order in the online store;
- payment by the Buyer for the order placed in the online store;
- processing and delivery of the order to the Buyer in ownership under the terms of this Agreement.
4. Ordering procedure
4.1. The buyer has the right to place an order for any product presented on the Website of the online store and that is available in stock.
4.2. Each item can be presented in the order in one size, which is available on the website.
4.3. In the absence of goods in stock, the Buyer can order the goods on the website by contacting the manager.
4.4. Immediately after placing an order and choosing a delivery region, the Buyer must pay the full purchase price of the ordered Goods, including shipping costs ("Purchase Price"), using the selected payment method. Upon receipt of payment, the Seller sends an email confirming acceptance of the order and payment of the Purchase Price (“Order Confirmation Letter”). The moment the Buyer receives an e-mail with confirmation is the moment of the conclusion of the sales and purchase contract for the ordered Goods.
Upon receipt of the Order Confirmation Letter, the Product is booked at the Seller's warehouse and, in the absence of other identical products, is removed from the site. After that, the Product is considered "Booked" and must be sent to the Buyer within 10 days.
4.5. The Buyer can change or cancel his order until the Seller sends him an email confirming the order. Once the email has been sent, it will not be possible to change or cancel the order without the consent of the Seller.
5. Purchase price and payment
5.1. The prices indicated on the Website are always up to date and valid.
5.2. Prices do not include shipping costs. Prices also do not include any import taxes or other taxes and / or duties applicable in the Buyer's country; any such taxes and duties shall be borne solely by the Purchaser. This may delay delivery time, as the Buyer is obliged to pay all applicable (customs and other) fees to local authorities upon delivery and storage of the Goods at customs.
5.3. To help Seller estimate prices in Buyer's local currency, the website has a currency converter function. Seller indicates that this feature is for demonstration purposes only and that prices are calculated using regularly updated exchange rates.
5.4. The final payment for the order will be made in Euros, Pounds of Sterling or US Dollars. Therefore, the final credit card amount and charges may vary due to fluctuations in currency rates and bank charges. We recommend you to contact your bank for accurate price conversions and any bank fees associated with transactions.
5.5. The price of the Goods at the time of ordering is obligatory. The price will not change in the future, no matter what rate fluctuations occur. Refunds will also be set at the price that Buyer paid in Euros, Pounds Sterling or US Dollars, and not at the price in the applicable currency at the date of return.
5.6. Special promotional prices are valid either until stocks are depleted (with information about the number of products offered at a special price), or for a limited period of time.
5.7. The seller reserves the right to declare the sales contract invalid in case of misuse of invalid or incorrect personal data, misuse or invalid payment card or in other similar cases, also with the intervention of administrative or judicial authorities. In the event of such circumstances, the Seller will inform the Buyer about this by e-mail or phone number specified in the order.
5.8. The seller accepts the following payment methods:
- bank transfer;
- payment by card online (Visa, Mastercard);
- PayPal; LiqPay; Fondy
5.9. The Purchase Agreement will not be concluded until the full payment of the Purchase Price.
5.10. The sales contract concluded between the Seller and the Buyer and the corresponding invoices are not publicly available.
6.1. Delivery of goods purchased in the online store is carried out to the warehouses of transport companies, where orders are issued. After that the courier delivers good to the buyer in accordance of the address indicated by the buyer.
6.2. After sending the Order, the Buyer receives a track number by e-mail with an indication of the transport company and a recommendation on how to receive the Goods.
6.3. The Seller's obligation to deliver the Goods is fulfilled and the risk of loss passes to the Buyer when the Seller delivers the Goods to the shipping company.
6.4. Delivery of the Goods is carried out by transport companies from 7 to 21 days, depending on the region.
6.5. The Seller is not responsible for late delivery of the ordered Goods, for any damage to the Goods during transportation or for any delays due to customs clearance. We also draw your attention to the fact that holidays at the place of delivery may delay the delivery of the Goods. Therefore, the Buyer must order Products from our website with a sufficient lead time to prevent any loss or disappointment related to delivery time.
6.6. Upon receipt of the ordered Goods from the transport company, the Buyer must carry out a proper and thorough delivery check (number of packages, undamaged sealing tape and undamaged packaging). Incomplete or damaged deliveries must be immediately reported to the Seller and the shipping company and a report must be promptly sent to the shipping company and the Seller by fax, e-mail or e-mail without undue delay. Any subsequent claims for incomplete delivery or damaged packaging will not be accepted.
7. Return policy
7.1. If the Goods were lost or damaged during delivery, the Seller is not responsible for the loss or damage to the Goods that occurred during its delivery by the transport company.
7.2. Return must be performed within 14 days after receiving the Goods.
7.3. The Buyer must notify the Seller of any damage to the Goods within 3 days after receiving the order.
7.4. In order to initiate the return process, Buyer must send written notice by email to establish the validity of any non-conformity and its reasons. Please note that this is not a return acceptance.
7.5. The item must be returned unworn, unused and in perfect condition, with all labels and tags attached, in the condition in which the Seller received it from the Buyer. All returned items must be carefully packed. Products that have been used, damaged, contaminated or returned without original labels and tags cannot be accepted for return and can be sent back to the Buyer at his expense, unless otherwise agreed with him.
7.6. The Seller will inform the Buyer by e-mail whether he accepts the return or refuses it immediately after receiving the returned Product.
7.7. The buyer is responsible for all costs associated with returning the product.
7.8. After receiving the returned Product, the Seller has up to 3 working days to carry out its examination. If the return is accepted, the Seller will return the Purchase price of the product to the Buyer, minus up to 20% of the value, which includes taxes and fees, as well as bank charges, which are subject to this payment, no later than within 14 working days after the Seller confirms acceptance of the return.
7.9. Any item that has been modified upon receipt will not be eligible for return.
7.10. Products made with a modified design and custom measurements cannot be returned.
7.11. Promotional items purchased at a discounted price are non-refundable.
7.12. Goods damaged by the Buyer cannot be returned.
7.13. Additional accessories purchased by the Buyer, such as veils and other Products, are non-refundable in the event of a return.
7.14. Lingerie items cannot be returned or exchanged for hygiene reasons
8. Cancellation of order
8.1. In case that the Buyer changes his mind regarding the purchase of any Goods, he must send a written request to cancel the order to the Seller's e-mail address within 24 hours after placing the order.
8.2. In case that the Buyer changes his mind regarding the order of the Goods after 24 hours from the moment of ordering, he must send a written request for cancellation of the reservation to the Seller's e-mail address within one week from the moment of ordering. Cancellation fees will be deducted 20% of the purchase price of the Goods from the refund. After the expiration of one week, the reservation cannot be canceled.
9. Rights and obligations of the parties:
9.1. The seller has the right:
- unilaterally suspend the provision of services under this agreement if the Buyer violates the terms of this agreement.
9.2. The buyer is obliged:
- timely pay and receive the order under the terms of this agreement.
9.3. The buyer has the right:
- place an order in the online store;
- draw up an electronic contract;
- require the Seller to comply with the terms of this Agreement.
10. Responsibilities of the parties
10.1. The parties are responsible for non-fulfillment or improper fulfillment of the terms of this agreement in the manner prescribed by this agreement and the current law of Ukraine.
10.2. The seller is not responsible for:
- for a slight discrepancy in the color gamut of the product, which may differ from the original product solely due to the different color rendering of individual models of personal computer monitors;
- for the content and veracity of the information provided by the Buyer when placing an order;
- for delays and interruptions in the provision of the Services (order processing and delivery of goods) that occur for reasons beyond its control;
- for illegal actions carried out by the Buyer using this access to the Internet;
- for the transfer by the Buyer of his network identifiers - IP, MAC-address, login and password to third parties;
10.3. The buyer, using the access to the Internet provided to him, is independently responsible for the harm caused by his actions (personally, even if another person was under his login) to persons or their property, legal entities, the state or moral principles.
10.4. In case of force majeure circumstances, the parties are exempted from fulfilling the terms of this agreement. For the purposes of this agreement, such circumstances are understood as events of an extraordinary, unforeseen nature that exclude or objectively interfere with the execution of this agreement, the occurrence of which the Parties could not have foreseen and prevented by reasonable means.
10.5. The parties make every effort to resolve any disagreements exclusively through negotiations.
11. Other conditions
11.1. The online store reserves the right to unilaterally amend this agreement, subject to its preliminary publication on the website https://oksana-mukha.com
11.2. The online store was created to organize a remote way of selling goods via the Internet.
11.3. The buyer is responsible for the accuracy of the information specified when placing an order. At the same time, when making an acceptance (placing an order and subsequent payment for the goods), the Buyer provides the Seller with his unconditional consent to the collection, processing, storage, use of his personal data, in the understanding of the Law of Ukraine "On the Protection of Personal Data".
11.4. Payment by the Buyer for the order placed in the online store means the Buyer's full agreement with the terms of the sales contract (public offer)
11.5. Using the resource of the online store for previewing the product, as well as for placing an order for the Buyer, is free.
11.6. The information provided by the Buyer is confidential. The online store uses information about the Buyer solely for the purpose of processing the order, sending notifications to the Buyer, delivering goods, making settlements, etc.