FAQ (retail)

QUESTIONS FROM A RETAIL CUSTOMER

Is it your own design? 

Yes, it is. We only offer original designs and never offer copies or fakes.

Where are you based?

The factory is located in Lviv (Ukraine) and carries out a full cycle of work on the manufacture of products.

How can I be sure that the dress will fit me if my figure is not standard?

We offer a unique opportunity to order a custom-sized dress, what means that the dress will be created  with your individual measurements, ensuring the perfect fit. Our video guide will help you measure all dimensions accurately. It is highly recommended that all measurements be taken with the help of a family member, friend, or tailor.

Is the sewing of a dress according to my individual measurements (to order) paid additionally?

Yes, the sewing  a dress of a non-standard size is paid additionally, according to the developed calculations.

Can I match the veil to the dress I have chosen?

Yes, we can make a veil for each of our dresses.

What is the currency on your website?

Prices are indicated in 4 currencies:

- USD

-GBP

-EUR

-UAH

Can you sew a dress according to a drawing or sketch?

We do not make fakes, therefore we only sell original products created by our designers. However, most of the dresses we offer can be customized according  to wishes of even the most demanding bride. Most of the dresses can be changed in color, neckline, sleeve length, train length, and even back design.

Can I rent a wedding dress on your website?

We do not have dresses for rent.

Can you send me fabric samples before I order the dress?

We try to use only the finest materials available on the market. We do not provide samples of our fabrics at the moment.

Can I see real pictures of the dresses?

All the photos you see on our website are real with real dresses sewn for photo shoots. If you want to see dresses on the real brides, write to us at retail@oksana-mukha.com.

Can the dresses be customized?

Yes, most of our dresses can be customized.

Do you have ready in stock dresses or need to be sewn?

Some of our dresses, presented on the website, are ready in stock in a certain size, you can buy them right away.

How long does it take to sew a dress?

The production time for ordered evening products is 4-6 weeks, wedding - 5-10 weeks, subject to the availability of all the necessary raw materials.

In case of waiting for the main materials, the terms of production of the product are agreed with the manager individually.

How long does it take to order a dress?

The minimum time for ordering a dress is 3 months for a wedding dress and 2 months for an evening dress. We recommend make an order at least six months before the celebration.

Do I have to pay customs duties in my country?

OKSANA MUKHA is not responsible for the payment of customs duties at the destination. Please contact your local authorities for more information.

Do you manufacture dresses in China?

OKSANA MUKHA has no partnerships with factories located in China. All our dresses are produced exclusively in Lviv, Ukraine.

What are the quality assurance?

The dress goes through many quality checks at every stage of production by different specialists and tailors, guaranteeing the quality of the final product. Firstly the dress is checked during the entire production process, then after the dress is sewn and again after decoration. The dress is finally checked by the quality review  department before we ship it to you. We use only the highest quality materials, the best available on the market, and the workmanship meets the strictest European standards.

My wedding is just a year from now, how can I be sure that the dress I like will still be in stock?

Collections and dresses are frequently sold out and change regularly, and we cannot guarantee the availability of any dress in the future. However, if there is a particular dress that you would like to have a guarantee available, you can simply book it on our website by making a prepayment. For more information please contact us.

Are the dresses exactly the same as in the photographs, or are the photographs taken from the Internet?

All the dresses that you see in the photos on our website are real dresses, made exclusively for photo shoots. Our products are original designs created by a team of experienced designers, technologists and tailors. Everything you see in the photographs, from dresses to models and pretty places, is real. Locations have been chosen to highlight the beauty of this collection and convey its mood.

Is the standard size embroidered faster than the custom size?

Yes, it is. A dress that will be tailored exactly to your measurements is made for a month longer, since it requires the development of individual patterns and additional sewing time.

Do you have real photos of your clients that I can view?

Yes, you can view photos of our lovely brides who have kindly shared their photos in our dresses with us in the Real Bride section on our official website.

Can I send the dress back to get it fixed?

The OKSANA MUKHA company offers a unique opportunity to order a custom size dress that will ideally suit you.

For some reason (incorrect measurements, you have lost weight or gained weight), you want to change some details in your dress - contact your local tailor for the best accuracy of all possible changes. After all, each female figure has its own characteristics and it will be easier for the tailor on the spot to adjust the dress according to your needs.

Do you have any discounts?

Some of our dresses can be purchased at a special price listed on the website.

How to order a wedding dress if I am planning to lose weight?

You can reserve the dress you want to wear to the wedding and when you are ready to provide us with your final measurements, simply send them to your manager at retail@oksana-mukha.com. Please note that all your measurements must be sent at least 3 months before the wedding day so that your dress is ready in time for your special day.

Are the standard sizes true or smaller / larger?

OKSANA MUKHA like every seller, has its own size chart. To be sure which size to choose, compare your measurements with the measurements shown in our “Size Chart” on each cm page of each dress.

Do you cooperate wholesale?

Yes, we do. Please fullfill the request to become our wholesale partner here https://oksana-mukha.com/wedding-dresses-wholesale

Our wholesale department will contact you as soon as possible.

Can I buy an additional fabric?

OKSANA MUKHA specializes exclusively in providing wedding and evening dresses of the highest quality. We do not provide our content for separate purchase.

Can I order a dress in any color?

Most of our dresses can be ordered in different colors, which are carefully selected for each design by our team of experienced designers. You can contact us at retail@oksana-mukha.com for details.

Does the cost of a standard dress change depending on the size?

Yes, it is changing. In our Size Chart you can see the surcharges on the cost of the dress depending on the size.

ORDERS AND PAYMENT

(You can read in detail about the terms of purchase  and payment in the section "Public offer agreement" and "Terms of purchase  for an individual order" .

What payment methods do you accept?

The seller accepts the following payment methods:

  • bank transfer;
  • payment by card online (Visa, Mastercard);
  • PayPal; LiqPay; Fondy

How can I cancel my order?

Have you changed your mind? Contact us at retail@oksana-mukha.com. Please note that you can cancel your order within 24 hours after placing your order. After 24 hours, the order is transferred to production and its processing officially begins. Therefore, it is not possible to cancel an order after the 24-hour period.

Can I make changes to my order?

To make changes to your order, please contact us at retail@oksana-mukha.com.

DRESSES AND SIZES

How do I measure my size?

Accurate measurements are required to find the perfect fit. To get your measurements accurately measured, follow the detailed measurement video guide that comes with each dress as it guides you step by step to take measurements directly from the dress order page.

Alternatively, to ensure accuracy when choosing a bespoke dress, we recommend that you have your measurements taken by a tailor.

SHIPPING AND DELIVERY

What shipping methods do you offer?

OKSANA MUKHA cooperates with the world's leading shipping companies to ensure that your dress is delivered to you safely and on time!

We currently offer the following shipping methods:

DHL express

How much will the delivery cost?

OKSANA MUKHA provides free shipping to most regions and countries. However, delivery to certain continents may vary by region. For more information contact us at retail@oksana-mukha.com.

How can i track my order?

Immediately after sending your order, the manager will send you a letter indicating the track number. Copy it, then you can check it on DHL website: http://www.dhl.com/en/express/tracking.html.

RETURN POLICY

(You can read in detail about the terms of return in the section "Return Policy")